Olivia Nguyen
contact@olivianguyen.rocks
Singapore / Vietnam
Summary
Work & Business Management Experience
Product manager
Aug 2023 - Present
Verity Nature (a.k.a Blue Carbon S2C), Singapore
As Product Manager at Verity Nature, I collaborate closely with the CEO, CTO, co-founders, and the lead developer to shape the strategy, roadmap, and execution plans for multiple region-specific products. I co-lead cross-functional design and development teams, ensuring alignment between product vision and business objectives. From ideation to high-fidelity UI design, I play a hands-on role in conceptualizing features, structuring development timelines, and maintaining an efficient release pipeline across all product tracks.
— Working closely with Lead Developer, CTO, CEO, Co-founders to build strategy, roadmap & planning for multiple products which catered to various regions.
— Jointly managing product design and development teams to ensure product roadmap and development are in alignment with business objectives.
— Planning product development schedules and timelines to maintain a timely and efficient release pipeline.
— Conceptualizing products from ideation to low-fi UI design to mid/hi-fi UI design together with designers, lead developer & CTO.
— Supporting design team with UXUI design, marketing collateral design, corporate material design as needed.
— Leading a fun and healthy team culture by hosting engaging virtual team-bonding events.
founder & BUSINESS DEVELOPMENT HEAD
Aug 2023 - Present
Boulder Box Saigon, Vietnam
As Founder & Business Development Head at Boulder Box Saigon, I led the creation of a niche boutique bouldering gym concept tailored to the Vietnamese sports market. From market research and wall construction to brand development and team building, I oversaw every aspect of the business with a clear vision for quality, community, and growth. Under my leadership, Boulder Box achieved a 250% increase in sales in its 2nd year, launched a PT program with a 100% client return rate, and hosted multiple successful community events. This project represents both a strategic venture and a personal passion - where climbing meets lifestyle and local culture.
— Conducted comprehensive analysis of the Vietnamese sports market to identify opportunities and establish a niche for home bouldering gym.
— Developed a compelling brand strategy to position Boulder Box Saigon as a leader in the local climbing community.
— Led talent acquisition efforts to build a team of skilled professionals dedicated to delivering exceptional experiences for climbing enthusiasts. Boulder Box’s PT program has a 100% returning rate.
— Strategized, planned, and executed targeted marketing campaigns to raise brand awareness and engage the climbing community. Over 3 successful events with a total of 100+ customers attended in the past year.
— Passionately built Boulder Box Saigon as a testament to personal vision and a love for climbing, creating a space that bridges sport, lifestyle, and community.
HEAD OF DIGITAL PRODUCT RESEARCH & DESIGN
2021 - 2022
Mission+, Singapore
As Head of Digital Product Research & Design at Mission+, I led product strategy, research, and design execution across multiple client engagements.
— Established and implemented comprehensive Research & Design roadmaps for both internal development initiatives and client engagement projects.
— Aligned the roadmap with organizational objectives, client needs, and emerging market trends to ensure innovative and impactful outcomes.
— Initiated usability testing, user interviews, and hypothesis validation processes to uncover actionable insights and enhance user satisfaction.
— Developed and refined product prototypes to validate ideas quickly and efficiently, fostering an iterative design approach.
— Bridged the gap between users, customers, business owners, stakeholders, and technical teams by facilitating a unified understanding of goals, challenges, and solutions.
— Led the conceptualization of new product ideas through rapid design prototyping methods, enabling swift iteration and alignment with user expectations.
— Utilised statistical research, data analysis, and productivity metrics to provide clear, evidence-based insights that drive informed decision-making.
LEAD UXUI DESIGN
2019 - 2023
Mercedes-Benz Mobility AG, Germany
Mercedes-Benz Financial Services, Singapore
As Lead UX/UI Designer at Mercedes-Benz Mobility, I co-led research and design efforts across the aftersales customer journey for markets including AAP, Australia, New Zealand, and Europe. I directed end to end product design, from user research and hypothesis validation to prototyping, testing, and production, ensuring solutions were both user-centered and business-focused. Collaborating closely with cross-functional teams and stakeholders, I developed scalable design roadmaps, facilitated research workshops, and promoted best practices for design excellence within the organization.
— Co-led research and design initiatives for the Mercedes-Benz Financial Services aftersales customer journey, focusing on AAP, AU, NZ, and European markets.
— Strategized, planned, and executed user interviews and studies to gather actionable insights and validate product hypotheses.
— Analyzed UX research data to develop customer-driven product design roadmaps, ensuring alignment with business goals and user needs.
— Managed the end-to-end design roadmap for the markets I was in charged of, overseeing the product lifecycle from concept creation to design, usability testing, development readiness, and production stages.
— Collaborated effectively with stakeholders, including designers, product owners, developers, and chief product owners, to ensure seamless execution of projects.
— Established and advocated design philosophies and best practices within cross-functional teams, fostering a culture of design excellence.
— Delivered high-quality design mockups and interactive prototypes for a range of products, ensuring alignment with user requirements and brand standards.
— Organized and facilitated research and design workshops to drive collaboration and innovation within internal teams.
Skills & Tools
Framer
Figma
Photoshop
Illustrator
Sketch
ClickUp
Spline
Blender
Languages
English
Vietnamese
Mandarin
Swedish
Arabic
Education & Certificates
Institute of Project Management
Certified Associate Project Management - 2021
Orita Sinclair, Singapore
Design Communication - 2018
Hoa Sen University, Vietnam
Certificate in Graphic Design - 2017
Links
contact@olivianguyen.rocks
+65 9450 9286 / +84 906916216
