Olivia Nguyen

— Working closely with Lead Developer, CTO, CEO, Co-founders to build strategy, roadmap & planning for multiple products which catered to various regions.

— Jointly managing product design and development teams to ensure product roadmap and development are in alignment with business objectives.

— Planning product development schedules and timelines to maintain a timely and efficient release pipeline.

— Conceptualizing products from ideation to low-fi UI design to mid/hi-fi UI design together with designers, lead developer & CTO.

— Supporting design team with UXUI design, marketing collateral design, corporate material design as needed.

— Leading a fun and healthy team culture by hosting engaging virtual team-bonding events.

— Conducted comprehensive analysis of the Vietnamese sports market to identify opportunities and establish a niche for home bouldering gym.

— Developed a compelling brand strategy to position Boulder Box Saigon as a leader in the local climbing community.

— Led talent acquisition efforts to build a team of skilled professionals dedicated to delivering exceptional experiences for climbing enthusiasts. Boulder Box's PT program has a 100% returning rate.

— Strategized, planned, and executed targeted marketing campaigns to raise brand awareness and engage the climbing community. Over 3 successful events with a total of 100+ customers attended in the past year.

— Passionately built Boulder Box Saigon as a testament to personal vision and a love for climbing, creating a space that bridges sport, lifestyle, and community.

— Established and implemented comprehensive Research & Design roadmaps for both internal development initiatives and client engagement projects.

— Aligned the roadmap with organizational objectives, client needs, and emerging market trends to ensure innovative and impactful outcomes.

— Initiated usability testing, user interviews, and hypothesis validation processes to uncover actionable insights and enhance user satisfaction.

— Developed and refined product prototypes to validate ideas quickly and efficiently, fostering an iterative design approach.

— Bridged the gap between users, customers, business owners, stakeholders, and technical teams by facilitating a unified understanding of goals, challenges, and solutions.

— Led the conceptualization of new product ideas through rapid design prototyping methods, enabling swift iteration and alignment with user expectations.

— Utilised statistical research, data analysis, and productivity metrics to provide clear, evidence-based insights that drive informed decision-making.

— Co-led research and design initiatives for the Mercedes-Benz Financial Services aftersales customer journey, focusing on AAP, AU, NZ, and European markets.

— Strategized, planned, and executed user interviews and studies to gather actionable insights and validate product hypotheses.

— Analyzed UX research data to develop customer-driven product design roadmaps, ensuring alignment with business goals and user needs.

— Managed the end-to-end design roadmap for the markets I was in charged of, overseeing the product lifecycle from concept creation to design, usability testing, development readiness, and production stages.

— Collaborated effectively with stakeholders, including designers, product owners, developers, and chief product owners, to ensure seamless execution of projects.

— Established and advocated design philosophies and best practices within cross-functional teams, fostering a culture of design excellence.

— Delivered high-quality design mockups and interactive prototypes for a range of products, ensuring alignment with user requirements and brand standards.

— Organized and facilitated research and design workshops to drive collaboration and innovation within internal teams.